Privacy Policy

Liverpool Learning Academy

Effective Date: [17 August 2026]
Last Updated: [17 August 2026]

Liverpool Learning Academy (“LLA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, register for a course, attend one of our programmes, participate in an online event or conference, purchase our services, or otherwise interact with Liverpool Learning Academy.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

1. Who We Are

Liverpool Learning Academy is an education and professional development provider offering online and, where applicable, face-to-face courses, training programmes, educational events, conferences and professional development opportunities.

Legal/business name: [Liverpool Learning Academy LTD]
Trading name: Liverpool Learning Academy
Registered address: [29 Corinto street, L8 1YW, UK]
Email: [Admin@liverpoollearningacademy.uk]
Telephone: [00447778804272]
Website: [www.liverpoollearningacademy.uk]

For the purposes of applicable data protection legislation, Liverpool Learning Academy is the organisation responsible for deciding how and why your personal information is processed, where we act as the data controller.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information you provide to us

This may include:

• Full name

• Date of birth or age, where relevant to a course or service

• Postal address

• Email address

• Telephone/mobile number

• Country of residence

• Educational or professional information

• Employment information

• Course and programme registration details

• Information relating to your learning and participation

• Assessment, examination or achievement information, where applicable

• Certificate and award information

• Information contained in correspondence with us

• Information provided through enquiry, registration or application forms

• Information provided when you request support or assistance

B. Payment and transaction information

When you purchase a course or service from us, we may process information relating to the transaction, such as:

• Course or service purchased

• Transaction date

• Payment status

• Invoice information

• Billing information

Where payment is processed by a third-party payment provider, payment card details may be processed directly by that provider. We do not normally store complete payment card details on our own systems.

C. Technical information

When you use our website or online learning services, we may collect certain technical information, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Time zone and general location information

• Website pages visited

• Referring website

• Information about how you interact with our website

• Cookies and similar technologies

The information collected depends on your browser, device and your cookie preferences.

3. How We Collect Your Information

We may collect personal information:

• Directly from you when you register for a course;

• When you submit an enquiry or contact form;

• When you create or use an account;

• When you purchase a course or service;

• When you participate in an online course, conference, webinar or event;

• When you communicate with us by email, telephone or other communication channels;

• When you provide information during an application or assessment process;

• Automatically through our website, cookies and similar technologies;

• From organisations or individuals who are authorised to provide information on your behalf, where applicable; and

• From publicly available sources, where lawful and appropriate.

Where we receive personal information from a source other than you, we will provide the relevant privacy information required by applicable data protection law.

4. Why We Use Your Personal Information

We may use your personal information for the following purposes:

Course and student administration

To:

• Process course and programme registrations;

• Create and manage learner records;

• Provide access to courses and learning materials;

• Communicate with learners about their courses;

• Monitor participation and attendance;

• Administer assessments and examinations;

• Record achievements and results;

• Issue certificates and other academic or professional documentation; and

• Provide learner support.

Customer service and communication

To:

• Respond to enquiries;

• Provide information about our services;

• Communicate with you about your registration or purchase;

• Respond to requests and complaints; and

• Provide administrative support.

Payments and administration

To:

• Process payments;

• Issue invoices and receipts;

• Maintain financial and accounting records;

• Manage refunds where applicable; and

• Meet applicable legal and accounting requirements.

Events and conferences

Where you register for a conference, webinar, seminar or other event, we may use your information to:

• Process your registration;

• Provide event access;

• Communicate event information;

• Manage attendance;

• Provide certificates of participation, where applicable; and

• Administer speakers, delegates and other participants.

Website operation and security

We may use technical information to:

• Operate and maintain our website;

• Improve website functionality;

• Monitor website performance;

• Detect and prevent fraud, misuse and security incidents; and

• Protect our systems and users.

Marketing

Where permitted by law, we may use your contact information to send you information about our courses, events, conferences, training programmes and other services.

Where required, we will obtain your consent before sending certain forms of direct marketing.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

5. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process personal information where it is necessary to enter into or perform a contract with you, for example when you register for and purchase a course.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process personal information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

This may include:

• Managing and improving our services;

• Maintaining appropriate business records;

• Protecting our systems and services;

• Preventing fraud or misuse;

• Managing business communications; and

• Improving learner and customer experience.

Consent

In certain circumstances, we may rely on your consent.

Where we rely on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Special Category Information

In limited circumstances, we may need to process information that is considered “special category data” under the UK GDPR, for example where such information is necessary to provide appropriate support or make reasonable arrangements for participation in a course or event.

We will only process special category information where we have an appropriate lawful basis and a valid condition under applicable data protection law.

We will seek to minimise the amount of sensitive information collected and will only use it for the relevant purpose.

7. Information About Children and Young People

Some of our educational services may be available to individuals under the age of 18.

Where we process children's personal information, we take additional care to ensure that information is handled fairly, securely and transparently.

Where appropriate, we may require a parent, guardian or other authorised adult to provide or confirm information on behalf of a child.

We will not knowingly use children's personal information for unnecessary purposes.

Where our online services are likely to be accessed by children, we will take appropriate measures to provide privacy information in clear and accessible language.

8. Who We May Share Your Information With

We may share personal information where necessary and lawful with:

• Tutors, trainers and authorised academic staff;

• Employees and authorised representatives of Liverpool Learning Academy;

• Technology and IT service providers;

• Website hosting and technical support providers;

• Online learning platform providers;

• Video-conferencing and communication service providers;

• Payment processing providers;

• Professional advisers, such as accountants, auditors or legal advisers;

• Certification or awarding organisations, where applicable;

• Examination or assessment providers, where applicable;

• Government, regulatory or law enforcement authorities where required by law; and

• Other service providers acting on our behalf.

We do not sell your personal information to third parties.

Where a third party processes personal information on our behalf, we take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.

These safeguards may include an applicable adequacy regulation or decision, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Provide educational and professional services;

• Maintain learner and certification records;

• Comply with legal, regulatory and accounting obligations;

• Resolve disputes;

• Enforce agreements; and

• Protect our legitimate business interests.

Different categories of information may be retained for different periods.

For example, certain learner, assessment and certification records may need to be retained for longer periods where necessary to verify qualifications or meet legal, contractual or organisational requirements.

When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

11. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;

• Unauthorised disclosure;

• Accidental loss;

• Destruction;

• Alteration; and

• Other unlawful or unauthorised processing.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Enable essential website functions;

• Remember preferences;

• Understand how visitors use our website;

• Improve website performance;

• Support website security; and

• Where applicable, provide analytics or marketing functionality.

• This site uses cookies from Google to deliver its services and to analyze traffic. Information about your use of this site is shared with Google. By clicking "accept", you agree to its use of cookies. Cookie Policy 

Where applicable, non-essential cookies will only be used in accordance with the applicable legal requirements and your cookie preferences.

For more information, please see our Cookie Policy.

13. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information;

• Request restriction of processing;

• Object to certain processing;

• Request data portability in certain circumstances;

• Withdraw consent where processing is based on consent; and

• Object to direct marketing.

You also have rights relating to certain automated decision-making and profiling activities where applicable.

Your rights are not absolute and may be subject to legal conditions and exemptions.

14. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us using:

Email: [Admin@liverpoollearningacademy.uk]
Postal Address: [29 Corinto street, L8 1YW, UK]

We may need to request additional information to verify your identity before responding to your request.

We will normally respond within the time period required by applicable data protection law.

15. Direct Marketing

You may receive marketing communications from us where permitted by applicable law.

You can ask us to stop sending marketing communications at any time.

You can unsubscribe by:

• Clicking the unsubscribe link included in marketing emails; or

• Contacting us at [Admin@liverpoollearningacademy.uk].

Please note that even if you opt out of marketing communications, we may still contact you regarding essential administrative matters, such as course registration, payments, certificates, assessments, account security or changes to our services.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any third-party service before providing personal information to that service.

17. Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals within the required timescales.

18. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint through the ICO's official website.

Information Commissioner's Office (ICO)

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;

• Our website;

• Data protection legislation;

• Regulatory requirements; or

• Our data processing practices.

When we make significant changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice.

We recommend that you review this Privacy Policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy or how Liverpool Learning Academy handles personal information, please contact us:

Liverpool Learning Academy
Legal/business name: [Liverpool Learning Academy LTD]
Trading name: Liverpool Learning Academy
Registered address: [29 Corinto street, L8 1YW, UK]
Email: [Admin@liverpoollearningacademy.uk]
Telephone: [00447778804272]
Website: [www.liverpoollearningacademy.uk]

Privacy enquiries: [Admin@liverpoollearningacademy.u]

Last Updated: [17 August 2026]